Honest about AI.
What our agents do, what they never do, and how conversations are handled.
They say they are AI
Every agent we build, on chat, messaging apps, SMS or phone, introduces itself as an automated assistant at the start of the conversation. We do not pretend they are human.
They answer from approved information
Agents use the services, prices, hours and policies you give us. If they do not know, they say so and hand over to a person. They are set up not to invent prices, availability or promises.
What they never do
They do not give medical, legal or financial advice. They do not take payments or make binding commitments unless you configure them to. They collect information and book you in with a qualified person.
Human handover
If a customer asks for a person, or the topic is sensitive, the conversation passes to your team with the history attached.
Your data
Conversations are handled under UK GDPR and a data processing agreement. Messages and call recordings are processed on the agent platform and by trusted providers for AI models, messaging and telephony, acting on instructions. Call recording happens only if the business asks for it and callers are told. See our privacy page.
Our imagery
Illustrations on this site, including Reply the owl, are AI-generated artwork. Example chats are scripted demonstrations, not real customers.