Terms of service.

Services

Wild Web Services provides websites, AI agents and digital marketing as described in a written proposal or package. Scope, timeline and fees are set out there. AI agents run on our Wild Reply platform, which uses third-party providers for AI models, messaging and telephony.

Pilots

The 14-day pilot is free and covers one website chat or messaging agent with a capped number of conversations. Voice agents need a paid plan. Either side can end the pilot before a paid plan begins. To continue, you opt in to a monthly plan and the price is confirmed in writing first. Otherwise the agent is switched off and you owe nothing.

Payment

Prices are in pounds sterling. We are not currently charging VAT. A one-off set-up fee is due at the start. Packages are billed monthly or yearly in advance, renew automatically and can be cancelled at the end of any billing period. Allowances and add-on prices are on the pricing page. Third-party usage costs, such as WhatsApp, SMS and phone carrier charges, are passed on at cost unless stated otherwise.

Your content and data

You keep ownership of your content and customer data. We process it on your instructions under a data processing agreement, using the sub-processors listed in our privacy policy. You are responsible for telling your customers how their messages and calls are handled, and for the accuracy of the information you give your agent.

Liability

AI agents can make mistakes. We design them to answer only from approved information and to hand over to a person on uncertain or sensitive topics, but we cannot guarantee every answer. Liability terms are set out in your proposal.

Contact

Questions about these terms: info@wildweb.design or WhatsApp +44 7773 313676, Monday to Friday, 9:00 to 17:30 UK time.